1. Legal Compliance
We comply with the Protection of Personal Information Act (POPIA) in South Africa and the Privacy Act 1988 (Cth) in Australia, including the Australian Privacy Principles (APPs).
2. Your Privacy Rights
South Africa (POPIA)
- Access: You have the right to request access to the personal information we hold about you and request information about how it has been processed.
- Correction: You can request that we correct or update your personal information.
- Objection: You may object to the processing of your personal information, particularly when processed for direct marketing.
- Data Portability: You can request that your personal information be transferred to another service provider, where applicable.
Australia (Privacy Act 1988 and APPs)
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You may request that we correct any information we hold that is inaccurate, out-of-date, or incomplete.
- Complaints: If you believe we have breached the Australian Privacy Principles, you have the right to lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC).
3. Data Retention
South Africa (POPIA)
We will not retain your personal information for longer than is necessary to fulfill the purposes for which it was collected, unless required by law.
Australia (Privacy Act 1988)
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
4. Complaints and Dispute Resolution
South Africa
If you have any concerns or complaints about how we manage your personal information, you can contact us or the Information Regulator (South Africa).
Australia
If you have any concerns or complaints, you can contact us or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
